Lift classes won't play on my desktop computer or laptop. What can I do?

If you are unable to play Lift classes from your desktop or laptop computer, follow these steps:

1. Log out of your account by clicking this link: www.copdlift.com/logout and then try logging back in
2. Close your current browser and open a new browser window
3. Clear the cache and cookies for your current browser*
4. Ensure cookies are enabled

 *See the steps below to clear the cache and cookies on your browser: 

WINDOWS: Press Ctrl+Shift+Del

MAC: Press Command+Shift+Delete

If the classes are taking a long time to load or are pausing to buffer, follow these steps:

Option 1: When you first start the class, click the pause button in the bottom left hand corner of the video window and give it a couple minutes to load before pressing play again and starting the class (See screenshots below with instructions):

Option 2: In the bottom right hand corner, there is an icon that looks like a gear that you can scroll over (computer) or tap (tablet or phone) to adjust the video quality. It should show a list of options. Try selecting the “360p“ option. (See screenshots below with instructions for phones and tablets and computers):

On a Phone or Tablet:

On a Desktop Computer or Laptop:

Need more help or still experiencing technical difficulties? You can always contact us via email at [e-mail] or by phone at 855-222-5002.